Claiming a prize


Have You Won
at Kinzo?
 


Congratulations!

Here’s how to claim your prize.

 

To claim your prize, Loto-Québec’s offices must receive the required documents within 365 days of your win.

 

Whether you choose to claim your prize by mail or in person, you must provide the following documents:

  • The prize claim form that was given to you at the bingo or Kinzo hall
  • Photo ID (or a photocopy of the latter if you claim your prize by mail)
  • The original winning bingo sheet/Kinzo ticket

 

Make sure the back of the winning Kinzo ticket is filled out.

Prizes of $3,000 or less

You can claim a prize of $3,000 or less directly at Kinzo hall where you won.

 

 

Prizes of $3,000.01 to $9,999.99

You can claim a prize of $3,000.01 to $9,999.99 by mail or in person.

 

By mail: Send your prize claim to the Loto-Québec head office. A cheque made out to the person who signed the winning Kinzo ticket will be sent to the mailing address indicated on the back of the ticket.

 

In person: Call the Loto-Québec Customer Relations Centre at 1-866-611-5686 to make an appointment. The Customer Relations Centre is open Monday to Friday from 8:30 a.m. to 4:30 p.m. (except on statutory holidays).

 

FOR PRIZES OF $10,000 OR MORE

Call the Loto-Québec Customer Relations Centre at 1-866-611-5686 to find out how to claim your prize. The Customer Relations Centre is open Monday to Friday from 8:30 a.m. to 4:30 p.m. (except on statutory holidays).

 

OUR ADDRESSES

Claims by mail only

Loto-Québec

Société des établissements de jeux du Québec

500 Rue Sherbrooke Ouest
Montréal, Québec H3A 3G6

 

By appointment only

Loto-Québec

Prize Claim Office
500 Rue Sherbrooke Ouest
Montréal, Québec H3A 3G6

 

1-866-611‑5686

Get Directions

 

We are open Monday to Friday from 8:30 a.m. to 4:30 p.m. (except statutory holidays).